In-house Workshop
As a certified German manufacturer of LED videowalls, we operate an in-house service center with an integrated workshop. Nearly all repairs are carried out in Mannheim.
Fast and straightforward processing is handled through our in-house RMA system.
The typical repair time is between 1 and 3 weeks.
If we are unable to perform a repair ourselves, our extensive and well-stocked spare parts warehouse allows for immediate replacement of defective parts, ensuring no long waiting times.
Cost estimates are time-consuming and incur high costs. Therefore, please understand that we provide cost estimates exclusively for insurance claims and for re-invoicing
damage costs to the responsible party, and only after
prior arrangement.
Costs will be invoiced based on effort.
The price per component (IM/pixel card, etc.) is 5.00 EUR.
No offsetting will occur.
Note:
To continue ensuring reliable and fast shipping, we have adjusted our shipping costs in August 2025 to align with the new pricing guidelines of our shipping partners. To maintain full transparency for you, here is an overview of our current price structure:
| Number of Spare Parts | Free shipping and return shipping throughout Germany |
Return shipping EU-wide |
| 1 – 4 | 18,00 € | 24,00 € |
| 5 – 9 | 24,00 € | 30,00 € |
| 10 – 19 | 36,00 € | 42,00 € |
| 20 – 30 | 42,00 € | 55,00 € |
| 1 x Pallet | 180,00 € | 180,00 € |