Notes:

RMA processing and repairs for damage of any kind are reserved exclusively for LEDitgo products. Third-party products will not be processed. Please refrain from sending defective items on your own without an RMA request.

Multiple defective products or items can be included in each RMA request.For complex defects, please include an additional sheet in the package with a detailed description of the defect.

In accordance with our warranty terms, LEDitgo GmbH will repair electronic damage free of charge during the warranty period. The service technician will determine on a case-by-case basis whether the damage is electronic or mechanical. Mechanical damage will be repaired at the client’s expense at the currently applicable rates.

If the IMs submitted do not exhibit any functional defects during the visual and functional inspection, we will subject them to a heat and cold test. If no defects are found even after this procedure, we will charge a flat fee of 40.00 EUR for this work.

Shipping and packaging costs will be billed to the customer based on actual expenses, along with the repair costs. For shipping to LEDitgo GmbH, you will receive shipping labels within 3 business days after submitting the RMA request; these must be affixed to the package in a clearly visible location. The items must be packaged in accordance with industry standards to prevent damage during transit. We assume no liability for damage incurred during transit or for any resulting mechanical or electronic damage.

Due to the high volume of inquiries and RMA requests, there may be delays in repairs. LEDitgo GmbH does not commit to any processing times.

By submitting this form, you agree to the terms and conditions set forth above—in particular, the associated costs—as well as our Terms and Conditions and Warranty Policy.